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Customer Code of Conduct - Administration has drafted a policy to establish clear expectations for respectful behaviour when members of the public interact with City employees, elected officials, or representatives. While the Recreation Department already has a discipline policy for patrons, other departments do not. The proposed policy outlines examples of unacceptable conduct, including harassment, excessive or multiple points of inquiry regarding the same issue while a complaint is under investigation, repeatedly challenging investigation findings or denying an adequate response, repeated unreasonable demands or excessive communications. It also details potential responses such as limiting communication to written format, temporary or long-term facility bans, and involving enforcement services if required.
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